FAQ
All You Need To Know
HOW DO I BOOK A PARTY?
Simply fill in a booking form by clicking the link on this page or call us on 0413 646 904 and will we respond to your inquiry within 24hrs.
WHAT IS INCLUDED IN A TENT HIRE PACKAGE?
Each package comes complete with tents, bedding, linen, pillows, blankets, cushions, breakfast trays, themed decorations, lighting and general laundering. Delivery and collection is extra. Please call to discuss.
WHAT BEDDING COMES WITH YOUR PACKAGE?
Each child sleeps on a quality, full sized single flocked air mattress. Each mattress is covered with a bottom sheet, doona with doona cover, pillow with pillow protector and some themes include a cuddly blanket. All bedding is washed and fully sanitised after every party.
DO YOU DELIVER?
We can provide delivery if close to the Ferny Hills are or during school hours. Please reach out to arrange. We try to avoid Toll roads, but Tolls will be charged if unavoidable or on the day are Toll roads are substantially quicker.
WHAT ARE THE PAYMENT TERMS?
Once your party date is agreed a $100 deposit is required to confirm the booking. The remaining balance is to be paid in full 7 days prior to the delivery date. A security bond of $100 is also payable 7 days prior to delivery.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept bank transfer only.
WHAT IS YOUR CANCELLATION POLICY?
Happy Little Glamper Qld reserves the right to charge 75% of the full invoiced amount if the customer does not give 7 days' notice prior to the delivery date. We understand unforeseen situations can arise, so please call to discuss.
If cancellation is made 24 hours prior to the delivery date 100% of the full invoiced amount will be charged.
Customers can request a date change on the proviso that the preferred date is available and only if the reason to change is valid and agreed by both parties. A request to change date is required within 7 days of booking. To change a booking will incur a $25 administration fee.
WHAT IS YOUR CLEANING POLICY?
We understand how important it is to ensure everything is clean and COVID safe. All our hire items including our tents are disinfected, spot cleaned or machine washed.
HOW MUCH SPACE DO I NEED?
Each tent including the mattress is 1m wide x 1m high and mattress 1.6m long; incl. breakfast tray allow 2.3m long. We can vary the tent configuration depending on your room layout. Breakfast trays can sit on or at the front of each bed. To avoid any surprises on the day we suggest providing photos of the room. Go to our "Space Requirements" page for further details.
IS THERE A MINIMUM HIRE AMOUNT?
The minimum hire amount is two A-framed tents at the price of $150 + delivery if within out delivery times.
CAN I ADD MORE TENTS?
Yes... additional tents can be added at $45 per tent.
WHAT IS THE HIRE PERIOD?
Our standard hire period is approximately 20-24hrs depending on set-up and pack down times. Standard collection time is 11am the following day. Longer hire times can be arranged subject to availability at $15 p/hr per package.
HOW LONG DOES IT TAKE TO SET UP AND PACK DOWN?
For a standard 4 tent party package it will take approximately 1-1.5hrs to set-up. The more tents and decorations the longer it takes. Please allow up to 3 hours for bigger parties. Pack down takes approximately 1hr.
DO I REQUIRE POWER?
We require power for the air pump to inflate the mattresses. All lighting is battery operated.
WHAT AGE BRACKET IS SUITABLE FOR A PARTY?
Our parties are most suitable for children from 7 years and up.
Food can produce crumbs and stain bedding, so even though we provide breakfast trays we highly recommend to eat any snacks or drinks from the tray and be mindful of what you are serving.
WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?
CAN THE TENTS BE SET UP OUTSIDE?
No... Sorry our tents are not waterproof.
EATING IN THE TENTS
A security bond of $100 is also payable 7 days prior to delivery. The bond is fully refundable if there has been no equipment lost, damaged or stained. The cost to replace, repair or extra cleaning will be deducted from the bond.